Your Rights

At The Place For Belonging, every participant has the right to feel safe, respected, listened to, and supported.

Our approach is guided by the NDIS Code of Conduct, the NDIS Practice Standards, and relevant Queensland legislation including the Disability Services Act 2006 (Qld) and the Human Rights Act 2019 (Qld).

You have the right to:

Respect & Dignity

• Be treated with courtesy, empathy, and without discrimination.
• Have your personal values, culture, religion, gender, identity, and choices respected.

   

Choice & Control

• Make informed decisions about your supports.
• Choose your support workers, change providers, and access independent advocacy.
• Participate in your planning, goal setting, and review processes.

   

Safety & Quality Supports

• Receive high-quality services delivered safely and professionally.
• Be supported in a way that upholds your privacy and human rights.
• Have your information handled confidentially and securely.

   

Participation & Inclusion

• Be included in your community in meaningful ways.
• Access services in culturally safe, inclusive, and accessible environments.

   

Freedom From Abuse, Neglect & Exploitation

You have the right to speak up without fear, and to be protected from:

• Abuse or mistreatment
• Neglect
• Violence
• Exploitation
• Restrictive practices used without authorisation or necessity

   

We maintain strict safeguarding measures in accordance with the NDIS Quality and Safeguards Commission.

 

How to Make a Complaint

We encourage participants, families, guardians, and carers to provide feedback at any time. You will never be disadvantaged for making a complaint.

You can contact us directly:

Phone: 0405 030 595
Email: [email protected]
In person: Speak to any team member
Anonymous feedback: Accepted and respected

 

What Happens Next

• Your complaint will be acknowledged quickly.
• We will work with you respectfully to understand the issue.
• You will be involved in deciding how the issue is resolved.
• We will keep your information private.
• You will receive updates until the matter is finalised.

   

If your concern involves risk of harm, we will take immediate action.

 

If You Prefer to Talk to Someone Independent

You are always free to contact external agencies:

NDIS Quality and Safeguards Commission
For complaints about NDIS services, safety, rights breaches, or quality concerns:
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

Queensland Office of the Public Guardian
Supports people with impaired decision-making capacity.
Phone: 1300 653 187

Queensland Human Rights Commission
For discrimination or human rights concerns.
Phone: 1300 130 670

Advocacy Services
You may seek help from an independent advocate at any time.

 

Our Commitment to Improvement

Every piece of feedback helps us make our services stronger and more responsive. We treat complaints as opportunities for learning and continuous improvement—ensuring every participant feels a true sense of belonging, safety, and empowerment.